Shipping policy
Last updated: October 10, 2026
Shipping is free on every Cälse order, and most orders arrive within 7–12 business days of ordering.
Where we ship
We currently ship only within the contiguous United States. We don't ship to Alaska, Hawaii, U.S. territories, military (APO/FPO) addresses or anywhere outside the U.S.
Cost
Shipping is free on all orders. You'll see $0.00 at checkout.
Processing and delivery times
- Processing: orders are prepared and shipped within 1–5 business days. Weekends and holidays aren't counted.
- Delivery: estimated 7–12 business days from the date you place your order.
- Tracking: once your order ships, you'll get an email with a tracking number.
These are estimates, not guarantees. Carrier delays, weather and busy seasons can add time, and they are outside our control.
Subscription orders
Subscription shipments follow the same processing and delivery times, counted from each renewal date.
Entering your address
Please check your shipping address carefully before you check out. Once an order has shipped, the address can't be changed. If a package is returned to us because the address was incorrect or incomplete, or because it wasn't picked up, we'll contact you, and you will be responsible for the cost of sending it again.
Lost packages
If your tracking hasn't updated in 7 days, or your order hasn't arrived by the end of the estimated delivery window, email hello@trycalse.com. Please contact us within 30 days of the estimated delivery date. We'll look into it with the carrier and, if the package is confirmed lost, we'll send a replacement or refund you.
If tracking says your package was delivered but you can't find it, please check around your address and with neighbors, and give it 24–48 hours. If it still hasn't turned up, email us and we'll do what we can to help.
Damaged or incorrect orders
If your order arrives damaged or isn't what you ordered, see the Refund Policy for what to do.
Contact
Questions about shipping: hello@trycalse.com. We reply within 1–2 business days.