Refund policy

Last updated: October 10, 2026

This Refund Policy applies to purchases made at trycalse.com from 1497239 B.C. Ltd., operating as Cälse. It explains how returns, refunds, damaged or incorrect items, subscriptions and order changes are handled, and what to expect at each step. Please read it together with our Shipping Policy and Terms of Service. Whenever you contact us about an order, include your order number and the email address you used at checkout so we can find your order quickly. We reply to messages sent to hello@trycalse.com within 1–2 business days. Use the headings below to find what you need, including returns and refunds, damaged or incorrect items, subscriptions, order changes and cancellations, and the items we can't accept.

Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email hello@trycalse.com within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you, whichever you prefer. You don't need to return the item.

Subscriptions

You can cancel a subscription at any time. To avoid the next shipment, cancel at least 48 hours before your renewal date. If you were charged for a renewal that hasn't shipped, email us and we'll cancel it and refund you. See the Terms of Service for more on subscriptions.

30-Day Money-Back Guarantee

You can request a refund within 30 days of the date your order is delivered. Here is how it works:

  1. Email hello@trycalse.com with your order number and tell us you'd like to use the guarantee. 
  2. We'll reply within 1–2 business days with instructions for completing your return and refund.
  3. Follow the instructions we send you. Please don't send anything before we've replied, because we can't accept returns we haven't approved.
  4. Once your return is complete, we'll refund the full amount you paid for the product, including any tax, to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to show the credit.

A few conditions apply:

  • The guarantee covers your first order with us. It is limited to one guarantee refund per customer or household.
  • If your order includes more than one bottle, the guarantee covers the whole order.
  • If we ask you to send anything back, return shipping is at your cost.
  • The guarantee applies to orders placed at trycalse.com. It doesn't cover purchases from other retailers or marketplaces.

Cancelling or changing an order

Orders go to our fulfillment team quickly. To change or cancel an order, email hello@trycalse.com as soon as you can. We can only do this in the first couple of hours after you order. Once an order has been accepted for fulfillment, it can't be changed or cancelled. You're still welcome to use the guarantee after it arrives.

Items we can't accept

  • Returns we haven't approved in advance
  • Returns requested more than 30 days after delivery
  • Orders delivered to an incorrect address provided by the customer (see our Shipping Policy)

Chargebacks

Please contact us before disputing a charge with your bank or card issuer. We reply within 1–2 business days and will work to fix the problem.

Contact

Questions about a refund or return: hello@trycalse.com.