Privacy policy

Last updated: October 10, 2026

This policy explains what personal information Cälse (1497239 B.C. Ltd.) collects when you visit trycalse.com or buy from us, how we use it, and the choices you have. By using our site, you agree to this policy.

Information we collect

  • Contact details: name, email address, phone number, billing and shipping address.
  • Order and payment information: what you bought, order history and payment details. Payments are processed by our payment providers, and we don't store full card numbers.
  • Account information: if you create an account or a subscription, your login and subscription details.
  • Communications: messages you send us, such as emails to hello@trycalse.com.
  • Device and usage information: your IP address, browser and device type, the pages you view, how you got to our site, and similar data collected through cookies and tracking technologies.

Where it comes from

We collect information directly from you, automatically when you use our site (through cookies and similar technologies), and from our service providers and advertising partners.

How we use it

  • To process and deliver your orders, manage subscriptions, and provide customer support.
  • To improve our site and products.
  • To send you marketing emails about Cälse, which you can unsubscribe from at any time.
  • To measure and show our ads, including on Facebook and Instagram.
  • To prevent fraud, keep our site secure, and meet legal obligations.

Cookies, Meta Pixel and advertising

We use cookies and similar technologies to run the site, remember your cart, and understand how people use it. We also use the Meta Pixel, which sends information about your activity on our site, such as pages viewed and purchases, to Meta so we can measure our advertising and show ads to people who may be interested. You can control cookies in your browser settings, and you can opt out of this kind of sharing using the "Your rights and choices" section below.

Who we share it with

We share personal information only as needed to run our business:

  • Shopify, which hosts our store, processes checkout and payments, and stores customer data.
  • Fulfillment and shipping partners, who receive your name, address and order details so they can pack and deliver your order.
  • Advertising and analytics partners, such as Meta.
  • Other service providers who help us with email, support, subscriptions and similar services.
  • Authorities or other parties when the law requires it, to protect our rights, or in connection with a sale or merger of our business.

We don't sell your personal information for money.

Your rights and choices

Depending on where you live, including California and other U.S. states with privacy laws, you may have the right to:

  • know what personal information we collect and how we use it,
  • get a copy of it,
  • correct it or delete it,
  • opt out of the sharing of your information for targeted advertising (which can include Meta Pixel data), and
  • not be treated differently for using these rights.

To use any of these rights, email hello@trycalse.com. We may need to verify your identity first, and we reply within 1–2 business days to confirm we've received your request. You can also unsubscribe from marketing emails using the link in any email. If someone makes a request on your behalf, we may ask for proof of their authority.

Children

Our site is for adults 18 and over. We don't knowingly collect information from anyone under 18. If you think a child has given us information, email us and we'll delete it.

Security and retention

We use reasonable safeguards to protect your information, but no method of storage or transmission is completely secure. We keep personal information for as long as we need it to provide our services, meet legal obligations, resolve disputes and enforce our agreements.

Where your data is processed

Our business is based in Canada, and our service providers may store and process information in the United States, Canada and other countries. By using our site, you understand your information may be transferred to and processed in those places.

Third-party links

Our site may link to other websites. We're not responsible for their privacy practices, so read their policies before sharing information.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version here and change the "Last updated" date above.

Contact

Privacy questions or requests: hello@trycalse.com. Our business address is 1497239 B.C. Ltd., 2900 W Anderson Lane, Ste C 200 PMB 1114, Austin, TX 78757, United States. Please email us first, as we can't act on requests sent only by mail.